Refund & Cancellation Policy

1. Purchase platforms and support responsibilities

ATOM Premium may be offered through Discord Premium Apps or another payment platform identified at checkout. The applicable platform and its payment providers process payments, calculate or collect applicable transaction taxes, issue receipts, and maintain subscription controls. Refund eligibility and processing responsibility depend on this Policy, the applicable offer, the platform’s binding terms, and applicable law. BGL supplies and supports the features described in the applicable offer.

Your purchase is subject to BGL’s Terms & Conditions, this Policy, the offer shown at checkout, and the applicable payment platform’s binding terms. For a Discord purchase, those terms include Discord’s Paid Services Terms and Refund Policy. Checkout disclosures, binding platform terms, and mandatory law control transaction mechanics if they conflict with this general explanation.

2. Automatic renewal

If an ATOM Premium or other paid offering is identified as a recurring subscription, completing checkout authorizes the applicable payment platform and its payment providers to charge the selected payment method at the price, currency, tax, promotion, and renewal frequency shown at checkout.

A recurring subscription renews until canceled. A fixed-term purchase, one-time purchase, no-payment trial, or complimentary entitlement does not automatically renew unless a separate offer clearly discloses recurring billing and you affirmatively accept it. The applicable payment platform may send receipts, renewal reminders, or other billing notices as required by law or its policies.

3. How to cancel

1. Sign in to the payment platform or account used to purchase the subscription.
2. Open its subscription or purchase-management controls.
3. Select the applicable BGL or ATOM subscription and confirm cancellation before the next renewal.

The checkout confirmation, receipt, and applicable payment platform provide the authoritative subscription-management path. For a Discord-processed purchase, use Discord’s subscription or Premium App management controls. Deleting a BGL account, leaving or transferring a Discord server, removing ATOM, or losing an administrator role may not cancel billing. Confirm cancellation directly with the applicable payment platform.

Unless the applicable payment platform or law states otherwise, cancellation takes effect at the end of the current paid period. Premium normally remains available through that date, and no further renewal is charged.

4. Standard refund rule

Except as described below, completed charges are final and BGL does not independently promise refunds, prorated credits, or account credit for:

• unused time during a billing period;
• forgetting to cancel before renewal;
• loss of a Discord role, leaving or transferring a server, or removing ATOM;
• not using available Premium features;
• changes in a community, tournament, roster, or organizer relationship;
• access suspended or terminated for a material Terms violation, fraud, security threat, or abuse; or
• changes, outages, or account actions caused by Discord or another third-party service outside BGL’s control.

Where authorized, BGL or the responsible payment platform may nevertheless grant a discretionary refund, and BGL may provide a service credit or access extension within its control. Granting an exception in one case does not create an obligation to do so in another. This rule does not override a refund, cancellation, or withdrawal right that cannot legally be waived.

5. When a refund may be available

For a Discord-processed purchase, a refund request must be submitted within the deadlines and under the conditions in Discord’s then-current Refund Policy. Discord currently treats one-time Premium App purchases as non-refundable and provides limited circumstances for Premium App subscription refunds. Because Discord may change those rules, its current policy controls. Purchases through another payment platform are subject to that platform’s then-current refund procedures and any additional rights stated in the applicable offer.

BGL, Discord, or another responsible payment platform may approve or be required to provide a refund, service credit, or other remedy when:

• a mandatory consumer law gives you a refund or withdrawal right;
• the applicable payment platform’s binding terms or refund policy provides one;
• a technical problem caused ATOM Premium not to be delivered or caused an unreasonable delivery delay and the issue cannot be corrected within a reasonable time;
• the same transaction was charged more than once;
• a transaction was genuinely unauthorized, subject to reasonable verification; or
• BGL or the applicable payment platform approves an exception based on the specific facts.

Some customers, including certain consumers in the European Union, European Economic Area, or United Kingdom, may have statutory withdrawal rights. Eligibility and any effect of requesting immediate digital access are determined under applicable law and the terms displayed by the applicable payment platform.

6. Trials, complimentary access, and promotions

BGL may offer trials, discounts, promotional access, credits, extensions, gifts, referral benefits, or complimentary Premium entitlements from time to time. Each offer may have different eligibility requirements, duration, included features, scope, redemption limits, and other conditions disclosed with the offer, in the applicable platform listing, or at checkout.

A no-payment trial or complimentary entitlement creates no charge to refund and does not require a payment method, create a paid subscription, or automatically renew unless the offer expressly states otherwise and you separately accept recurring billing. A paid promotion applies only when the applicable payment platform accepts it and displays the adjusted order before purchase.

After a free or discounted period attached to a paid subscription, that subscription renews at the price and frequency shown at checkout unless canceled before the renewal date. A promotional period does not automatically extend because it was unused, but BGL may extend, replace, reissue, combine, or grant an exception in its discretion. An offer may be rejected or revoked for error, duplicate or unauthorized redemption, resale, manipulation, fraud, or abuse, subject to mandatory law and without reducing access already purchased.

7. Requesting a refund

Submit a transaction-level refund request to the payment platform identified at checkout or on the receipt. For a Discord-processed purchase, contact Discord Billing Support, use the email address associated with the purchasing Discord account, select the Premium Apps billing category, and provide the requested information before the applicable deadline.

You may also email support@beyondgamingleague.com for delivery or entitlement problems. Include the purchasing account ID, applicable Discord server ID, transaction or receipt reference, charge date, payment platform, and a description of the issue. Do not send passwords, bot tokens, full payment-card details, card security codes, or bank credentials. BGL can investigate service delivery and may grant a remedy it controls, but it cannot guarantee or directly process a refund controlled by another payment platform.

Refunds are returned through the method determined by the responsible payment platform. Processing times depend on that platform, its payment providers, and your financial institution. Canceling a subscription and requesting a refund are separate actions. A refund request does not automatically cancel future renewals unless the applicable payment platform confirms cancellation.

8. Billing disputes and chargebacks

Contact the applicable payment platform and BGL promptly so a billing or delivery issue can be investigated. Nothing in this Policy removes a lawful right to dispute a charge. Knowingly false non-delivery, unauthorized-payment, refund, or chargeback claims may be treated as fraud or abuse and may result in suspension or termination under the Terms. A good-faith complaint or lawful dispute is not abuse merely because it is denied.

9. Changes to this Policy

BGL may update this Policy at any time to reflect changes in the Services, billing practices, payment-platform requirements, or applicable law. The updated Policy will identify its effective date and version. Non-material changes may take effect when posted. For material changes, BGL will provide reasonable notice through the Services, email, or another reasonable channel. Material changes apply prospectively from their stated effective date unless applicable law permits or requires otherwise. Changes will not reduce refund or cancellation rights that accrued under an earlier transaction, except where the applicable payment platform’s binding terms, payment procedures, or applicable law require otherwise.

10. Contact

Beyond Gaming League
support@beyondgamingleague.com